Policies
Privacy Policy
Clear Sky Cleaning (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information in compliance with the Privacy Act 2020 in New Zealand. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with us.
1. Collection of Personal Information
We may collect personal information directly from you or your authorized representative when you:
- Request a quote or engage our cleaning services.
- Communicate with us via phone, email, or online platforms.
- Fill out forms on our website or social media channels.
- Provide feedback or testimonials.
The types of personal information we may collect include:
- Full name
- Contact details (e.g., phone number, email address, and physical address)
- Payment information (if applicable)
- Details about your property or specific cleaning requirements
We only collect personal information that is necessary for providing our services or as required by law.
2. Use of Personal Information
We use your personal information to:
- Provide, manage, and improve our cleaning services.
- Communicate with you regarding your service requests, inquiries, or complaints.
- Process payments and issue invoices.
- Personalize your experience with us.
- Comply with legal and regulatory obligations.
3. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees or contractors who need the information to perform their duties.
- Payment processing providers (e.g., for invoicing or payment transactions).
- Service providers or partners who assist in delivering our services (e.g., equipment suppliers).
- Legal or regulatory authorities if required by law.
We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
4. Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure. This includes:
- Securely storing physical and electronic records.
- Limiting access to personal information to authorized personnel.
- Using encryption and secure payment systems for transactions.
Despite these precautions, we cannot guarantee the security of data transmitted over the internet.
5. Access and Correction
You have the right to access and request correction of the personal information we hold about you. To do so, please contact us using the details provided below. We will respond to your request in accordance with the Privacy Act 2020.
6. Cookies and Online Tracking
Our website may use cookies to improve your browsing experience. Cookies collect non-personally identifiable information, such as:
- Browser type
- Pages visited
- Time spent on our website
You can disable cookies in your browser settings; however, this may affect the functionality of our website.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Clear Sky Cleaning
Email: michael@clearskycleaning.co.nz
Phone: 022 343 5812
Effective Date: 01/08/2024
By using our services, you agree to the terms of this Privacy Policy.
Terms & Conditions
Welcome to Clear Sky Cleaning. By engaging with our services, you agree to the following Terms and Conditions. These terms are governed by the laws of New Zealand and outline the responsibilities and expectations of both Clear Sky Cleaning (“we,” “us,” “our”) and our clients (“you,” “your”).
1. Scope of Services
Clear Sky Cleaning provides professional cleaning services, including but not limited to residential cleaning, commercial cleaning, companionship/entertainment while cleaning and window cleaning. Specific services will be outlined in your agreement or booking confirmation.
2. Booking and Confirmation
- All bookings are subject to availability.
- A booking is considered confirmed once you receive a confirmation email or message from us.
- Changes or cancellations to bookings must be made in accordance with our Cancellation Policy (see Section 6).
3. Client Responsibilities
To ensure a smooth and effective service, you agree to:
- Provide accurate information about the property and cleaning requirements during booking.
- Allow access to the property at the scheduled time.
- Secure or remove fragile, valuable, or personal items before cleaning.
- Inform us of any potential hazards, such as loose flooring, pets, or sensitive surfaces.
4. Payment Terms
- Payment must be made in full upon completion of the service unless otherwise agreed.
- We accept payment via bank transfer, credit card, or other methods specified in your booking confirmation.
- Late payments may incur additional fees.
5. Health and Safety
- Clear Sky Cleaning adheres to New Zealand’s Health and Safety at Work Act 2015.
- Our team will take all reasonable precautions to ensure a safe working environment.
- If unsafe conditions are identified, we reserve the right to reschedule or cancel the service until the issue is resolved.
6. Cancellation and Rescheduling Policy
- Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service.
- Cancellations made less than 24 hours in advance may incur a cancellation fee of up to 50% of the service cost.
- No-shows or failure to provide property access at the scheduled time may result in a full charge for the service.
7. Liability and Damages
- We take great care during our services, but we are not liable for:
- Pre-existing damage or wear and tear.
- Loss or damage to unsecured valuables.
- Any claims for damages must be reported within 24 hours of service completion.
- Our liability is limited to the value of the service provided.
8. Use of Cleaning Products
- We use professional-grade cleaning products and equipment.
- If you prefer specific products to be used, you must notify us in advance and supply the items.
- We are not responsible for outcomes resulting from the use of client-supplied products.
9. Privacy and Data Use
- Your personal information is collected, used, and stored in accordance with our Privacy Policy.
- We will not share your information with third parties without your explicit consent, except where required by law.
10. Complaints and Feedback
- We value your feedback and strive to address any concerns promptly.
- Complaints must be submitted within 24 hours of service completion to be considered.
- Contact us directly using the details below to resolve any issues.
11. Amendments to Terms and Conditions
- We reserve the right to update these Terms and Conditions at any time.
- The most current version will be available on our website and will take effect immediately upon posting.
12. Contact Information
For questions, cancellations, or feedback, please contact us:
Clear Sky Cleaning
Email: michael@clearskycleaning.co.nz
Phone: 022 343 5812
Effective Date: 01/08/2024
By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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Contact Information
For more information regarding these policies feel free to get in touch.